Refund Policy
Refund & Return Policy
At Bellia, customer satisfaction is important to us.
Returns & Replacements
We accept returns and replacements only in the following situations:
- Damaged product received
- Wrong item delivered
- Missing product in the package
Return Window
You must contact us within 48 hours of delivery to request a return or replacement.
Required Proof
To process your request, customers must provide:
- Unboxing video
- Product images
- Order details
Conditions for Return
- Product must be unused
- Original packaging must be intact
- Tags must not be removed
Non-Returnable Items
- Used products
- Sale items
- Customized jewellery
- Products damaged due to misuse
Refund Timeline
Approved refunds will be processed within 5–7 business days to the original payment method.