At Bellia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
To qualify for a refund:
The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Refund requests must be made within 7 days of receiving your order.
2. Non-Refundable Items
The following items are not eligible for refunds:
Products damaged due to misuse or improper care.
Final sale or discounted items (unless defective).
Personalized or custom-made products.
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos as proof. We will review and provide a replacement or refund if approved.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
5. Shipping Costs
Original shipping charges are non-refundable unless the return is due to our mistake.
Customers may be responsible for return shipping costs.
6. Order Cancellations
Orders can only be canceled before they are processed or shipped. Once shipped, they cannot be canceled.
7. Late or Missing Refunds
If you have not received your refund after the processing period, please check with your bank or payment provider first. If the issue continues, contact us.
8. Contact Us
For refund-related questions, contact us at:
Email:support@bellia.com Phone: +918447171204 Business Hours: Monday – Friday, 9 AM – 6 PM
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